Contact Center Network Traffic Analytics as a Service
Network Traffic Analytics (NTA) is an operational analytics for contact center (CC).
As network is an integral part of CC, NTA reduces the time of finding the root cause of application and network performance issues as experienced by CC agents. This reduces frustrations to agents and improves customer experiences (CX). Besides problem solving, NTA elevates productivity. It provides network traffic visualization and metadata for network audit. These features enable IT support staff , vendors and business users to collaborate effectively to drive CX excellence and mitigate operational technology (OT) security risks.
Reliable NTA comes from network traffic mirroring that allows every network packet to be analyzed non-intrusively. Try our agentNTA to improve CC operations immediately for as little as $75 per month per agent.
For license purchase instead of SaaS, please contact sales@prilink.com
1. agentNTA
$300/month for 4 agents
(additional agents $75/month)
agentNTA is a VM running on Windows 10/11 Hyper-V. Using traffic mirroring, it non-intrusively analyzes every network packet of agent’s Internet traffic. NTA includes jitter, packet loss and latency of RTP and SRTP used by WebRTC and SIP VoIP at the agent endpoint for quality assurance. Also NTA includes TCP flags, window size, and out of sequence statistics that you can use to troubleshoot connection issues for any CCaas and UCaaS. Shop online
2. ccNTA
$400/month for 3Gbps
ccNTA (CC infrastructure NTA) can add network traffic visibility to any SBC, CX, UC, or other proxy server. By running our setup script, the server will configured to mirror network traffic through a VXLAN tunnel to Prilink NTA engine. We will analyze the traffic in real-time and produce NTA that can be viewed through a web dashboard or through a Windows desktop application (t-console). Shop online
